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Usersnap Review

Usersnap

Usersnap is the #1 user feedback platform for growing SaaS companies. Their B2B SaaS software is used by many companies like Microsoft, Canva, Instacart, Dynatrace, Lego, etc worldwide. It is trusted by 20,000+ websites. Usersnap is unique because it combines feedback collection, management, or organization into one platform. Features like real-time surveys, announcements, and visual feedback make it an all-in-one solution. It also focuses on integrating with your preferred tools for a seamless user experience. Get started now at Usersnap, grab more discounts, special deals, and offers, and enjoy!

Usersnap Key Features: What makes Usersnap Best?

All-In-One Client Feedback Platform

Usersnap is an all-in-one client feedback platform, that is designed to organize, manage, and collect feedback from users and customers. They provide tools like in-app surveys, announcements, and visual feedback capturing, allowing businesses to streamline full feedback loop processes & act on insights effectively.

Prioritizes Data Security

Usersnap prioritizes data security with GDPR compliance, industry-standard encryption, & a SOC 2-compliant data hosting center. So your feedback data is 100% safe & accessible only to your permitted team members.

End-To-End User Feedback Tool

Usersnap is an end-to-end user feedback tool, that helps you to organize, collect, scale, and respond to user feedback all in one place. 
Usersnap’s feedback tracker offers:

  • Labeling & tagging to organize the feedback efficiently
  • Visual feedback capture with the screenshots & metadata for better context.
  • Centralized dashboards to monitor trends & prioritize improvements.
  • Integration with tools like Azure DevOps, Slack, Jira, and Trello for seamless workflows.

Various Payment Options Available

For the Usersnap subscription various payment options are available. They accept payments via credit cards such as MasterCard, VISA, and American Express. For a Usersnap trial, you do not require a credit card to sign up. For Enterprise plans, they also accept bank transfers for yearly plans.

Provides the Best Customer Support

With a team of professionals, Usersnap provides the best, fastest, and personal support. Their support team welcomes queries or onboarding calls - no matter which plans you have bought, or if you are on the free trial.

Explore Usersnap Services & Plans

Usersnap Pricing

Usersnap offers the cheapest pricing plans. Each plan is billed yearly and includes 30+ templates, browser extensions, a flexible form builder, video feedback, collaborative workflows, fast & personal support, and more.

StarterGrowthProfessionalPremium
€39.00/month€89.00/month€159.00/month€319.00/month
  • Basic metadata
  • Announcements
  • Integrations
  • Screen capture widgets
    Usages:
  • 5 seats
  • 2 active projects
  • Reply follow-ups
  • Conditional questions
  • Style customization
  • Feedback & support menu
    Usages:
  • 10 seats
  • 10 active projects
  • Error console logs
  • Customer request portal
  • Behavioral targeting
  • User identification
    Usages:
  • 20 seats
  • 20 active projects
  • Mobile SDK
  • Custom branding
  • Roles & permissions
  • Multi-lingual translations
    Usages:
  • 50 seats
  • 50 active projects
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