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Userback Review

Userback

Userback is the #1 user feedback software. Over 20,000+ product teams trust & love Userback. At Userback, their values shape every action, feature, and interaction they build. They are developing a feedback platform that improves the product experience for both their customers and themselves. Their mission is to assist you in building the products your users truly love. Get started today at Userback. Enjoy huge discounts and save a lot!

Userback Key Features: What makes Userback Best?

Powerful User Feedback Tools

Userback is a powerful user feedback tool. It integrates with the key tools across product management, support, and development to simplify workflows & accelerate issue resolution. With Userback, product teams may collect bug reports, visual feedback, and feature requests easily from their website using surveys and custom widgets.

Uses the 256-bit Encryption

All the data sent to/from Userback is fully encrypted in transit using the 256-bit encryption & at rest using the industry-standard AES-256 encryption.

SOC 2 Type II Certified

Userback is SOC 2 Type II certified and demonstrates their commitment to security with the controls for maintaining customer data & 3rd-party audits.

#1 User Feedback Software

For product teams​, Userback is the #1 user feedback software. It has everything you require to collect more user feedback & act on it faster. It helps product teams manage, capture, and leverage insights to create an exceptional user experience & build better products.

100% GDPR Compliance

Userback complies with the GDPR & is committed to guaranteeing the protection and security of the personal information that they process.

Accepts Different Payment Types

All Userback accounts are billed in US dollars & are either pre-paid for 12 months or 30 days. They accept payment through most credit cards & they do not charge any transaction fees. For annual payments on the premium plan, they accept payments via wire transfer.

Offers 14-Day Free Trial

All new accounts start with a 14-day free trial of the Scale plan. You easily get access to all the key features & can collect up to 100 feedback & 2000 session replays. Once the free trial ends, your feedback and the survey forms will stop & you will be required to upgrade to a premium subscription to continue.

Explore Userback Services & Plans

Userback Pricing

Userback offers simple pricing plans. Here Starter plan is best for small groups who just starting with capturing user feedback. Scale plan is great for businesses seeking to increase product development with actionable user insights. Premium plan is ideal for companies growing their product development with a customized solution.

StarterScalePremium
$49.00/month$109.00/month$219.00/month
  • 5 team members
  • Unlimited projects
  • Unlimited feedback
  • Visual feedback
  • Session replays
  • Create surveys
  • Feature portal
  • Track and segment users
  • Integrations inc. Jira, Slack & more
  • 15 team members
  • Unlimited projects
  • Unlimited feedback
  • Advanced survey triggers
  • Custom data collection
  • Browser error logs
  • Custom branding
  • Webhooks
  • Remove “Powered by Userback”
     
  • Custom team members
  • Unlimited projects
  • Unlimited feedback
  • Custom usage limits
  • Invoice payment
  • Premium support
  • Custom terms of service
  • SOC2 Type 2 report
  • Single Sign-On (add-on)
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