Userback Review

Userback is a powerful user feedback tool. It integrates with the key tools across product management, support, and development to simplify workflows & accelerate issue resolution. With Userback, product teams may collect bug reports, visual feedback, and feature requests easily from their website using surveys and custom widgets.

All the data sent to/from Userback is fully encrypted in transit using the 256-bit encryption & at rest using the industry-standard AES-256 encryption.

Userback is SOC 2 Type II certified and demonstrates their commitment to security with the controls for maintaining customer data & 3rd-party audits.

For product teams​, Userback is the #1 user feedback software. It has everything you require to collect more user feedback & act on it faster. It helps product teams manage, capture, and leverage insights to create an exceptional user experience & build better products.

Userback complies with the GDPR & is committed to guaranteeing the protection and security of the personal information that they process.

All Userback accounts are billed in US dollars & are either pre-paid for 12 months or 30 days. They accept payment through most credit cards & they do not charge any transaction fees. For annual payments on the premium plan, they accept payments via wire transfer.

All new accounts start with a 14-day free trial of the Scale plan. You easily get access to all the key features & can collect up to 100 feedback & 2000 session replays. Once the free trial ends, your feedback and the survey forms will stop & you will be required to upgrade to a premium subscription to continue.