SupportCandy Review

SupportCandy is the best and most reliable customer support plugin & ticket system for WordPress. It offers a user-friendly interface, customizable ticket forms, seamless integration, automation, efficient management, multi-channel support,  robust analytics, knowledge base integration, and the best customer support for a streamlined experience, also making customer support very easy as a cake.

SupportCandy offers a comprehensive range of features, including a knowledge base, reporting, ticketing system, and more, which empowers businesses to provide great customer support & streamline their processes.

SupportCandy has more than 15 custom field types like Dropdown, Date, Textfield, etc. It offers 3 different kinds of custom fields: Ticket fields, Agentonly fields, and Customer fields.

The WordPress customer support plugin offers high performance, ensuring efficient ticket management, smooth user experience, and fast loading times, even during peak support periods.

At SupportCandy, they want to serve almost every industry in the online business world. They have users from every industry, and they specialize in a few industries such as e-commerce, media and publishing, IT ticket systems, education and e-learning, non-profit organizations, software and technology, healthcare and wellness, service providers, and travel and hospitality.

SupportCandy will allow you to create various e-mail notification templates for triggers such as ticket reply, change status, a new ticket, etc. To these email templates, you can add conditions. If the given conditions are satisfied then only it notify.