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Freshworks CRM Review

Freshworks CRM

Freshworks CRM - Best CRM Software to Boost Sales, Marketing & Customer Engagement

Freshworks CRM is a customer relationship management software operated by AI that incorporates the power of sales CRM, marketing automation, chat, and telephony in a single, integrated solution. The CRM, which is built on the next-generation consumer experience platform, serves as a single source of reality that offers a 360° view of a customer by recording and integrating their marketing, sales, and service experiences in one location.
It enables a company to monitor the consumer journey, regardless of whether the monitoring is done by the marketing department or the sales unit. Breaking down the data silos generated by every legacy CRM using the latest developments in AI/ML (via our own Freddy AI engine) and a single platform (more on this shortly) is a gamechanger in CRM, potentially making Freshworks CRM your best bet yet in SaaS.

What is the purpose of CRM software?

The customer's complete visibility:
CRM software collects all of the information you have about your leads and clients, such as their contact information, location, brand, previous interactions with your company, social profile, and so on. It also records the entire sales process from prospect to client, allowing both teams insight through the whole customer experience. It will enable the teams to interact with clients and prospects contextually at all moments.
Enhances performance
You can spend the majority of your active time on routine activities. Your repetitive functions, such as writing emails, upgrading files, setting reminders, and so on, can be automated using workflows once you have a CRM system in place. Meanwhile, this would open up time for revenue-generating efforts and increase sales and marketing staff efficiency.
Data is visualized.
Frequently, your company gathers a large amount of prospect and client data, but your teams are unsure how to turn this information into actionable feedback and connect with consumers. You can regularly monitor the interaction of prospects and buyers and contract stagnation with CRM apps. Analytics can also be used to map revenue-generating operations and much more. For example, teams can get actionable feedback and make meaningful decisions using advanced reporting and dashboards in Freshworks CRM, covering both sales and marketing operations.

In Freshworks CRM, how do you set up web forms?

You can use web forms to allow website users to upload their contact details and automatically save them as contacts in your CRM. 
In this article, we will understand how you can add classic web forms into your WordPress.com account, and if you're using a different website creator, please follow the steps outlined below to insert the code of the smart forms in a website footer's code. 
So, try to follow these steps to set up web forms on your website. There are two main steps to effectively setting up Web forms:
• Creating and customizing the form, as well as collecting the address 
• Adding the form link to your website

Setting up Webforms

You can first log in as an Admin on your Freshworks CRM platform and then go to the admin’s settings and on the admin setting, try to scroll down to the Marketplace and Integration after that, try to search the Web forms, which are under the Website Tracking and Marketplace Apps.
Now click on the Web forms, then it will open you up to the web forms page and allow you to choose between the two types of forms, Classic Forms and Smart forms
After that, click on the Click and view Form button, which is under the classic form. It will lend you to the page dedicated to Classic Forms. Hence, you can see all the created forms previously, and even you can complete a new form.
You can click on the Create web form button that will take you to the ADD form page, where you can configure your web form to create and customize your web form on this page. Here you find the different form of fields to fill like-:
Form name - In this section, you must give your form a name. You can maintain a naming convention to help in style identification, and this is only for internal use and may not be visible on the form.
When you send a form, and the record is made, it will be notified at the email address it will be notified.
You can also include a checkbox for opt-in.
So hereafter, when you have submitted the form, you can then create a contact form from this webform and, in this section, type what your form's heading should be. Meanwhile, this will be visible at the very top of the form.
Now you can choose a field to add to the form, so enter a brief message you desire to communicate to your web visitors before filling the form.
After that, you can even customize the look and feel of your form
Now, clicking on the Preview button will allow you to check how your form might appear, and then you can use the same to refine its appearance to your specifications.
After that, click on the Link button, save your form, and create the code snippet and a custom URL for your form.
After you have configured your web form, click the SAVE button, and it will make the changes in the instance, and you will be taken back to the WEB form list view.
And, after clicking on the LINK button, the changes will be automatically saved in your form.
Now your form is ready and can be integrated into your website.

Pricing 

Freshworks CRM offers various pricing plans for you in the Life clouds, Sales clouds, and marketing clouds options. The 21 days free trial option is also available for unlimited plan. All plans include 30 days money-back guarantee and 24/7 customer service. You can even supercharge your CRM as it offers various add-ons according to your need.

1 Customer for the Life Clouds

Growth- It cost around ₹2,099 per user per month if billed annually and costs around ₹2,599 per user per month if billed monthly, and it is for the small and fast-growing business that needs an all-in-one CRM.
Pro- It cost around ₹5,099 per user per month if billed annually and costs around ₹6,099 per user per month if billed monthly, and it is the best CRM for the more prominent teams that want to scale and build efficiency.
Enterprise- It cost around ₹9,199 per user per month if billed annually and costs around ₹10,999 per user per month if billed monthly, and it is built for the enterprises that need customization and control

2. Customer for the Sales Clouds

Growth- It cost around ₹2,099 per user per month if billed annually and costs around ₹2,599 per user per month if billed monthly, and it is for the small teams who want to accelerate their growth.
Pro- It cost around ₹4,299 per user per month if billed annually and costs around ₹5,099 per user per month if billed monthly, and it is for the sales teams, whoever wants to increase their efficiency and performance.
Enterprise- It cost around ₹7,299 per user per month if billed annually and costs around ₹8,599 per user per month if billed monthly, and it is built for the large enterprises who need advanced customization.

3. Customer for the Marketing Clouds

Growth- It costs around ₹1,399 per user per month if billed annually and costs around ₹1,899 per user per month if billed monthly, and it is for the small marketing teams looking to develop and expand their audience.
Pro- It cost around ₹4,299 per user per month if billed annually and costs around ₹5,099 per user per month if billed monthly, and it is for the marketing teams, who want to increase their scale and personalize their campaigns.
Enterprise- It cost around ₹7,299 per user per month if billed annually and costs around ₹8,999 per user per month if billed monthly, and it is built for the large enterprises who want to run more campaigns that need advanced metrics.

Freshworks CRM Key Features: What makes Freshworks CRM Best?

Renaming modules

Custom fields

Multi-currency & multi-language

Data import and migration

Email templates

Live chat powered by Freshchat

Auto-profile enrichment

Behavior-based segmentation

IP Whitelisting

Explore Freshworks CRM Services & Plans

Freshworks CRM offers the following Services and Plans:

Pricing

GrowthProEnterprise
₹749.00/month₹3239.00/month₹4899.00/month
  • Kanban View for Contacts, Accounts, and Deals
  • Contact Lifecycle Stages
  • Built-in Chat, Email, & Phone
  • Email Templates
  • Custom Fields
  • Basic Workflows
  • Contextual Collaboration with Slack
  • Product Catalog
  • Curated Reports
  • Freshworks Marketplace
  • 1 CPQ license
  • Mobile App
  • 24x5 Support
  • Everything in Growth, plus
  • Contact Scoring by Freddy AI
  • Custom Sales Activities
  • Advanced custom fields
  • Auto-assignment Rules
  • Territory Management
  • Sales Sequences
  • Sales Emails by Freddy AI
  • Rephrase, Expand, and Enhance text by Freddy AI
  • Bring Your Own Carrier (B.Y.O.C)
  • Multiple Sales Pipelines
  • Account Hierarchy
  • Deal Insights by Freddy AI
  • Advanced Workflows
  • Custom Reports
     

Everything in Pro, plus

  • Field-level Permissions
  • Custom Modules
  • Forecasting Insights by Freddy AI
  • Workflows for Custom Modules
  • Sandbox
  • Audit Logs
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