- Incident Management
- Knowledge Base
- Self Service Portal
- SLA Management
- Workflow Automator
- Orchestration
- Access Controls Starter
- Analytics Starter
- Multiple Portal Languages
- Custom SSL
- Marketplace Apps
- Mobile Apps
- 1000 Orchestration transactions/mo/account
| - Service Catalog
- Asset Management - 100 free assets
- Purchase Order Management
- Employee Onboarding
- Portal Customization
- MSP Mode
- Multiple SLAs
- Business Rules
- Approval Workflows
- Business Hours
- 2000 Orchestration transactions/mo/account
| - Problem Management
- Change Management
- Release Management
- Project Management
- SaaS Management
- Software License Management
- Contract Management
- Alert Management
- Analytics Pro
- Access Controls Pro
- Team Dashboards
- IP Range Restrictions
- 5000 Orchestration transactions/mo/account
| - Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account
- Freddy Agent Assist
- Sandbox
- Audit Logs
- HIPAA Compliance
- Dedicated Customer Success Manager
- 20,000 Orchestration transactions/mo/account
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