Freshdesk Review

Freshdesk is a helpdesk and ticketing software by Freshworks, trusted by 60K+ businesses of all sizes. It combines best-in-class ticketing, reporting, and self-service. Freshdesk ensures state-of-the-art data security with features & comprehensive audits of systems, networks, and regulatory compliance to protect products and platforms. It provides intuitive and contextual support and offers very simple pricing plans. Sign up for Freshdesk today. Grab great discounts and enjoy!

Freshdesk Key Features: What makes Freshdesk Best?

Best Ticketing Software

Freshdesk is one of the best ticketing software by Freshworks, which is recommended by leading industry experts. It provides enterprise-grade security. Freshdesk accounts come with custom SSL certificates that enable you to secure your own support domain/vanity URL for a personalized experience.

Provides 100% Security

Freshdesk provides 100% security. Their servers are hosted in top-notch data centers that are protected by 24-hour surveillance and biometric locks. They ensure that their application is always up-to-date with the latest security patches. To keep your data safe, Freshdesk all plans include SSL for encryption, for FREE.

Accepts Various Types of Payment

Freshdesk accepts Mastercard, Visa, American Express, and Discover and it does not accept PayPal. Purchase orders cannot be taken over the phone. All of their offline payments follow the USD pricing.

Provides Amazing Customer Support

Freshdesk provides 24/7 customer support with a team of professionals. If you need a demo or if you have any questions about products, pricing, or features, talk with the Freshdesk team, they are always ready to help.

Explore Freshdesk Services & Plans

Freshdesk offers the following Services and Plans:

Freshdesk Pricing

Freshdesk offers the cheapest pricing plans. The Growth plan provides intuitive and industry-leading support for growing businesses. The pro plan offers advanced automation for high performance. The enterprise plan is fully featured with bots for enterprise-level support.

Free	Growth	Pro	Enterprise
₹0.00/month	₹1199.00/month	₹4299.00/month	₹6899.00/month
Knowledge Base Ticket Dispatch Ticket Trend Report Integrated ticketing across email & social Out-of-the-box analytics & reporting 24x7 email support Team collaboration Choose your data center location	Collision Detection In-depth helpdesk report 1000+ marketplace apps SLA management & business hours Custom Ticket Views Custom Email Server Custom ticket fields & status 24x5 phone support	Multiple products Includes up to 5000 Collaborators Custom Reports and Dashboards Round-robin routing Manage versions in the knowledge base Average Handling Time (AHT) SLA reminder & escalation	Unlimited products Audit log Skill-based routing IP range restriction Knowledge base approval workflow Flexible knowledge base hierarchy Easily manage agent shifts across time zones
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