Best Live Chat Software of 2024- Free & Paid Solutions

If you are someone who has just got started with your business and is looking for the best free live chat software, HubSpot Live Chat is the tool we recommend. If you are already using Hubspot as your CRM software, you need not even look at any other tool for live chat, because these tools work like a charm in combination. And this has been the most ideal choice for people on a tight budget. You get all that you need and most of the premium features of paid software are also included in this free tool.

You get the option for custom branding, bots, custom welcome messages, and canned responses to make this process a cakewalk. You can also schedule meetings with this tool. And it is extremely easy to make this tool completely customized according to the needs and goals of your business. This can help your customers connect better with your support team. They can access all the messages in a single inbox, ensuring that no message is left out or delayed the response. As mentioned earlier, consider this tool if you are already using Hubspot’s other tools as part of your arsenal.

LiveChat is probably the biggest and best overall live chat software available in the market. And just by seeing the name of the software itself, anyone can guess the level of authority the LiveChat brand has over the live chat software industry. Established back in 2002, it is one of the best live chat tools you can get your hands on.

This software is loaded with advanced features, that come in very handy when you interact with your customers. And this also is very easy to use as it comes with a slick interface. The layout is nicely put together and the interface is clutter-free. This means, the customer support staff will need very little or no time getting used to it. You can get the apps for Windows, Mac as well as android and iOS too. The pricing of this tool starts at $16/mo.

Olark is the best live chat software for small businesses. It is simple, easy to use with a neatly laid out interface. If you want to gather feedback and responses from your customers in real-time, without any hassles, there is no better option than Olark. And what makes it special is the built-in CRM.

This tool makes it very easy to pull out data of chats very easily as the live chat transcripts can be searched easily. And if you are already using other tools such as HubSpot, SalesForce, WordPress, and more, you can integrate Olark with those tools without breaking a sweat. This tool is good for sales and marketing over customer support as it comes with sales and marketing-centric features and lacks automated features and chatbots. The pricing starts at $12 per month for the 2-year subscription.

AI is often termed as the future and with every passing day, its use is just becoming significant than ever. Now we can see the use of artificial intelligence almost in every software. And if you want such a futuristic live chat tool powered by advanced AI features, ChatBot is the one you should consider. It comes with machine-learning and an advanced drag-and-drop visual builder, which lets you customize the user interface according to your taste and goals. And to make things easier for you, it comes loaded with pre-built templates.

With the help of ChatBot, you can build a virtual bot like assistant which can answer FAQs and common querries on autopilot. This also comes with an open API which lets you integrate infinite tools with it. The ChatBot pricing starts at $50 per month and goes all the up to $499 per month.

JivoChat is for those who like to carry their work wherever they go as it offers an app for every platform. No matter your device, be it PC, Mac, or phone, with the help of JivoChat, you can make sure that you are always available for your customers and offer them your valuable service. And you can also integrate various other tools that can work in tandem to improve your customer relationship.

The best thing about JivoChat has to be the free plan that is on offer. This plan supports up to 5 agents and unlimited chats. This plan is best for small businesses that are either just getting started or are on a tight budget. The premium JivoChat pricing starts at INR 514 per month, and it comes with loads of advanced features.

Pure Chat is yet another advanced live chat software but the best thing about it is the fact that you can use this tool for free for 30 days. With this free plan, you get all the features that you need for a successful customer support team.  And the 30-days free trial also offers you support for unlimited chats with support for unlimited operators.

If you are impressed with the trial version, you can upgrade to the pro plan. This plan comes with segment-best features like real-time visitor analytics and automated chat alerts. The pro Pure Chat pricing starts at $39 per month.